Terms of Service

The short version

WrapForce is software you pay a monthly or yearly subscription to use. You own your data. We provide the platform; your Stripe account holds your money. Don't use WrapForce for anything illegal, and don't try to break it. The plain English below is the full agreement.

Who we are and your agreement

WrapForce is a sole proprietorship based in Ontario, Canada ("WrapForce," "we," "us"). By creating an account, checking the box to agree to these terms, or using WrapForce, you accept this agreement. If you're agreeing on behalf of a shop or company, you confirm you're authorized to do so, and "you" means that business.

Accounts and workspaces

You're responsible for keeping your login credentials safe, for the accuracy of the information you provide, and for what the staff you invite to your workspace do. You must be at least the age of majority in your province or state to use WrapForce.

Trials and billing

New workspaces get a 14-day free trial with full access, no card required. After the trial you choose a plan (Starter, Pro, or Turbo), billed monthly or yearly, with seats for your staff. If you don't subscribe when the trial ends, or a payment fails, your workspace becomes read-only - your data is never deleted for non-payment. Subscriptions renew automatically each billing period until cancelled from Settings, then Billing; cancelling keeps access through the end of the period you've already paid for. Fees are charged in advance and, except where the law requires otherwise, are non-refundable. Prepaid SMS credit top-ups are consumable and non-refundable once purchased.

Payments to your customers

Customer deposits are processed through Stripe Connect directly into your own Stripe account. WrapForce is not a party to that transaction beyond triggering the charge and collecting a small platform fee that is disclosed to you; Stripe's own terms govern the payment processing itself. You're responsible for refunds, chargebacks, disputes, and any taxes on what you charge your customers.

Your content

You retain ownership of everything you upload - customer data, vehicle photos, AI mockups. You give us the limited permission needed to store, process, and display that content so we can operate the service for you. You're responsible for having the right to upload any photo or data you submit, for the accuracy of what you enter, and for having the consent to contact your own customers by email or text through WrapForce, including under Canada's Anti-Spam Legislation (CASL) and any equivalent rules that apply to you.

Our software

WrapForce itself - the software, design, and branding - remains our property. Your subscription gives you the right to use it while your account is in good standing, not ownership of it. If you send us feedback or suggestions, we can use them to improve the product without owing you anything.

Acceptable use

Don't use WrapForce for anything illegal. No attempting to access another workspace's data, no reverse-engineering the AI mockup pipeline to extract training data, no automated scraping beyond documented rate limits, no reselling access without a written agreement, and nothing that interferes with or degrades the service for others.

Third-party services

WrapForce relies on third parties such as Stripe, Twilio, Supabase, Cloudflare, Resend, Google, and OpenAI. Your use of features powered by them is also subject to their terms, and we're not responsible for their acts or outages.

SMS messaging program terms

• Program name. WrapForce SMS Notifications.
• Program description. WrapForce sends transactional text messages on behalf of the vehicle wrap business you are working with, including quote delivery, appointment reminders and confirmations, booking notifications, and vehicle service status updates. Wrap shop staff who opt in also receive new lead and booking alerts for their business.
• Consent. You consent to receive messages by checking the SMS opt-in box on a WrapForce-powered form, or by providing verbal consent to a participating wrap shop when requesting a quote or booking service. Consent is not a condition of any purchase.
• Message frequency. Message frequency varies based on your quotes, appointments, and service activity.
• Cost. Message and data rates may apply according to your mobile carrier plan. WrapForce does not charge for receiving messages.
• Opt-out. You can cancel the SMS service at any time. Text STOP to any message you receive from us and you will be unsubscribed and receive no further messages. To rejoin, sign up again through a WrapForce-powered form or ask your wrap shop to re-enroll you.
• Help. If you are experiencing issues with the messaging program, reply with the keyword HELP to any message for more assistance, or contact us directly at [email protected].
• Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
• Privacy. For information on how we handle your data, see our Privacy Policy.

Disclaimer

WrapForce is provided "as is" and "as available," without warranties of any kind. We don't promise it will be uninterrupted or error-free. AI-generated mockups are visualizations, not guarantees of installed results. Pricing suggestions are formula-based estimates for your review, not warranties of the final quoted price. Tint-law and similar reference information is provided for convenience and is not legal advice.

Limitation of liability

To the fullest extent the law allows, WrapForce is not liable for indirect, incidental, or consequential damages, or for lost profits or lost data. Our total liability for any claim relating to the service is limited to the amount you paid us for WrapForce in the 12 months before the claim.

Indemnification

You agree to cover WrapForce for claims and costs that arise from your misuse of the service, your content, or your handling of your own customers' data - for example, a claim that you didn't have consent to message a customer or the right to upload a photo.

Termination

You can delete your workspace at any time from Settings, then Workspace, then the Danger zone; this permanently removes its data. We may suspend or terminate accounts that violate acceptable use, after reasonable notice where practical.

Governing law

This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and you agree to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute, except where the law gives you the right to bring a claim elsewhere.

Changes to these terms

We may update these terms as WrapForce evolves. When we do, we'll change the "last updated" date above, and for significant changes we'll give notice in the app or by email. Continuing to use WrapForce after an update means you accept the revised terms.

General

These terms, together with the Privacy Policy, are the entire agreement between you and WrapForce about the service. If any part of them turns out to be unenforceable, the rest still applies. If we don't enforce a provision right away, we haven't given up the right to enforce it later. You may not transfer this agreement to someone else without our consent; we may assign it as part of a transfer of the business, as described in the Privacy Policy.

Contact

Questions about these terms: [email protected].